Integration Sync Jobs Backed Up

Incident Report for JupiterOne

Resolved

Issue has been resolved.

Posted May 30, 2024 - 14:41 EDT

Update

We are seeing steady improvements and most sync jobs are closing timely now, but a subset of customers are still seeing backups.

Posted May 30, 2024 - 14:38 EDT

Monitoring

We have identified the source of the issue and have provisioned more resources to get sync jobs flowing smoothly again. We are seeing steady improvements and most sync jobs are closing timely now, but a subset of customers are still seeing backups.

Posted May 30, 2024 - 10:16 EDT

Investigating

Integration/sync jobs are backed up which is preventing new integration jobs from starting

Posted May 30, 2024 - 08:39 EDT